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Customer Service / Central Intake

Career Details

Full-Time South Bend, IN Posted on 4/10/2022

Alick's Home Medical Equipment is a company in HEALTH_CARE_MEDICAL in South Bend, IN. We are professional, inclusive and customer-centric.

Our work environment includes:

  • Growth opportunities
  • Safe work environment
  • Lively atmosphere

Because we care...

At Alick's Home Medical Equipment this isn't just a slogan. It's our guiding principle. We strive to work with our customers to ensure that we meet everyone's needs in a caring and timely manner. We do this because we think of every customer as if he or she is one of our family members.

Alick's Home Medical Equipment carries a full line of home medical equipment including hospital beds, scooters, lift chairs, oxygen and respiratory equipment and much, much, more. With the support of our customers and the community, we have grown into additional locations in South Bend, Elkhart, Mishawaka, Plymouth, Warsaw, and Michigan City.

We are looking for an experienced and outgoing Customer Service Rep with a positive attitude, in our South Bend Store.

Responsibilities for a Customer Service Rep includes:

CSR Central Intake answers phones promptly and courteously.

Customer Service Rep/ CI remains professional and resourceful when assisting customers by telephone or in person.

Customer Service Rep/ CI provides product and funding information to customers.

Customer Service Reps/ CI complete order intake by computer access and/or manual form.

Determine order urgency, establishes the payer source(s), and informs customers of payment responsibilities and schedules appropriate delivery.

Provide customers with accurate information regarding equipment use, including safety issues and limitations, funding considerations, 3rd party funding coverage, delivery schedules and company billing practices.

Other duties as assigned.

Prior Medical Experience Preferred.

College Degree Preferred.

Job Type: Full-time

Pay: $15.00 - $18.00 per hour

COVID-19 considerations:
Masks worn in the showroom, when interacting with customers and in all public hallways and spaces.

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Philips Respironics announced a voluntary recall for Continuous and Non-Continuous Ventilators (certain CPAP, BiLevel PAP and Ventilator Devices) due to two issues related to the polyester-based polyurethane (PE-PUR) sound abatement foam used in these devices. For information on the Recall Notice, a complete list of impacted products, and potential health risks, visit philips.com/src-update