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Customer Service Representative

Career Details

Full Time South Bend, Indiana Posted on 2/12/2021

Description of Responsibilities

  • Responsible for inside sales and is a resource person, greeter and representative of Alick's Home Medical to each and every individual entering or calling the store.
  • Maintains a broad knowledge base of general home medical items, products and/or services available and can effectively provide information and demonstrate the same to the customer. 
  • Is proficient in order entry and computer use as well as in the understanding of payer resources and reimbursement methods.
  • Routinely utilizes the telephone and paging system in a pleasant and professional manner. 
  • Works with the router, service technicians, and other staff to ensure efficient and timely service to customers.
  • Is a customer advocate and remains aware of any service abilities and limitations.
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