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Customer Service Representative - Plymouth

Career Details

Full-Time Plymouth, IN Posted on 4/10/2022

Covid-19 Vaccination Required: Due to the nature of our field, all employees will be required to provide proof of vaccination from the Covid-19 virus.

Because we care...

At Alick's Home Medical Equipment this isn't just a slogan. It's our guiding principle. We strive to work with our customers to ensure that we meet everyone's needs in a caring and timely manner. We do this because we think of every customer as if he or she is one of our family members.

Alick's Home Medical Equipment carries a full line of home medical equipment including hospital beds, scooters, lift chairs, oxygen and respiratory equipment and much, much, more. With the support of our customers and the community, we have grown into additional locations in South Bend, Elkhart, Plymouth, Michigan City, Mishawaka and Warsaw.

We are looking for an experienced and outgoing Customer Service Rep in our Elkhart store.

Responsibilities for a Customer Service Rep includes:

Greets customers promptly and courteously and is a resource person responsible for inside sales 

Customer Service Rep remains professional and resourceful when assisting customers by telephone or in person.

Customer Service Rep provides product and funding information to customers.

Customer Service Reps complete order intake by computer access and/or manual form.

Determine order urgency, establishes the payer source(s), and informs customers of payment responsibilities and schedules appropriate delivery.

Provide customers with accurate information regarding equipment use, including safety issues and limitations, funding considerations, 3rd party funding coverage, delivery schedules and company billing practices.

Prior Medical Experience and Bachelor Degree Preferred.

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Philips Respironics announced a voluntary recall for Continuous and Non-Continuous Ventilators (certain CPAP, BiLevel PAP and Ventilator Devices) due to two issues related to the polyester-based polyurethane (PE-PUR) sound abatement foam used in these devices. For information on the Recall Notice, a complete list of impacted products, and potential health risks, visit philips.com/src-update